Cancellation & Refund Policy
We thank you so much for choosing Coach D to assist you on your quests towards your personal best. We also wanted to take a moment to remind you of our cancellation policy.
First, we want to let you know that this policy is as important for you as it is for us. A strong cancellation policy keeps you accountable and ensures that you keep the commitment to yourself. The reality is that for most people, exercise is a ‘chore’. It becomes easy to skip a workout if you’re feeling a bit tired, stressed at work, or need to take care of some things at home. However, when clients know they will be charged for a session if they don’t show up, it forces them to prioritize their health and fitness. This policy dramatically decreases no-shows, missed workouts, and short-notice cancellations. It is this type of consistency that ensures great results for our clients. We are the ones to make sure you do the things that sometimes you don’t really want to do but know you need to do!
We hope you understand that we spend time regularly discussing this topic because we never want to institute policies that can potentially upset our clients. We recognize that we are in a difficult situation as a business: our number one priority is customer service, but how is charging a client for an appointment they cannot make a good customer service initiative? At the same time, if we do not have a strict policy, our business does not succeed. Let’s review our cancellation policy as stated in your New Client Registration:
Personal Training / Running Technique
1. Personal training/Running Technique sessions that are not rescheduled or canceled 24 hours in advance will result in forfeiture of the session and a loss of the financial investment at the rate of one session.
2. Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with the trainer. Client must contact trainer if they are running late, trainer will wait 10 minutes for client. If no communication is made the session will be cancelled and client forfeits the session.
3. The expiration policy requires completion of all personal training sessions within 120 days from the date of the purchase. Personal training/Running Technique sessions are void after this time period.
4. No personal training/running technique refunds will be issued for any reason, including but not limited to relocation, illness, and unused sessions.
5. Late cancels (shorter than 24 hours notice) will be handled on a case by case basis. Coach D understands life happens and there are situations that arise outside of the clients control. Please connect directly with Coach D to discuss. Abuse of this leniency will not be tolerated.
Run and Strength Coaching (Virtual Coaching)
Training Agreement Terms and Conditions
1. Coach agrees to maintain the ethics and standards of behavior set by the International Coach Federation (“ICF”) (www.coachfederation.org/ethics).
2. Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.
3. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
4. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If Client is currently under the care of a mental health professional, Coach will recommend that Client inform the mental health care provider.
5. Client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program.
6. Client agrees to length of coaching selected in purchase. Should client become ill or otherwise unable to complete training, client should contact Coach D to pause training plan. Plan pauses are managed on a case by case basis.
7. Client understands that a hiring a coach is not the sole solution for finding motivation to complete training. Coach is available to provide feedback, address problems and help find solutions. A coach is not responsible for reminding clients to complete workouts.